Why are Creative Engineering so ****ing incompetent?

Don't disrupt threads on the main boards - get it all out of your system here. Think of it as 'playtime'.
type21f
SSVC Member
SSVC Member
Posts: 15276
Joined: Tue May 29, 2007 12:55 pm
Location: West Yorkshire

Re: Why are Creative Engineering so ****ing incompetent?

Post by type21f »

Deleted my comment
Last edited by type21f on Tue Sep 23, 2014 7:23 pm, edited 1 time in total.
1965 Type21f
Westfalia Hamburg Type155i 003 viewtopic.php?f=8&t=64012
1965 Devon Caravette, L360 L289 Hammock, Tent, M W Pop
Image
Peebles 1964 Devon Caravette Gentlux Pop

ourphil
Registered user
Posts: 149
Joined: Mon Jun 03, 2013 8:23 am

Re: Why are Creative Engineering so ****ing incompetent?

Post by ourphil »

I keep calling them and leaving messages and never get a call back :(
This has been since the 4th August 2014 till today 23rd sept 2014. I still haven't made any phone contact with them.

Gavin m
Registered user
Posts: 71
Joined: Sun Jan 08, 2006 9:08 am
Location: London

Re: Why are Creative Engineering so ****ing incompetent?

Post by Gavin m »

Who would people recomend for safaris
Will be painted and fit buttys seals

User avatar
vwJim
SSVC Committee Member
SSVC Committee Member
Posts: 20036
Joined: Thu Apr 24, 2003 6:05 pm
Location: under a bus in Hampshire...
Contact:

Re: Why are Creative Engineering so ****ing incompetent?

Post by vwJim »

Wolfgang safaris, KK etc sell them.
Supplying quality in house designed items plus parts from SyncLink, Kennedy Clutches, & CB Performance. Also fitting service including modifications & mechanical upgrades.

kombi niko
Registered user
Posts: 27
Joined: Tue Feb 12, 2013 4:46 am

Re: Why are Creative Engineering so ****ing incompetent?

Post by kombi niko »

I ordered a full air suspension set up back in September last year and still nothing and they charged my ccard. After 20 calls still nothing. Very disappointed!!

User avatar
ziggy
SSVC Member
SSVC Member
Posts: 718
Joined: Fri May 04, 2012 6:05 pm
Location: Norfolk

Re: Why are Creative Engineering so ****ing incompetent?

Post by ziggy »

Every time I call them they answer, in fact phoned them this Monday, placed order for spring plates and they arrived on Wednesday, the only time they have never got back to me was when I gave them the wrong number ☺️ They are however very slow in posting out the invoice.
Image

User avatar
dubberdean
SSVC Member
SSVC Member
Posts: 1264
Joined: Sun May 11, 2008 9:24 am
Location: Lincoln

Re: Why are Creative Engineering so ****ing incompetent?

Post by dubberdean »

ziggy wrote:Every time I call them they answer.
Isn't that an absolute expectation from any company with a phone number?

User avatar
ziggy
SSVC Member
SSVC Member
Posts: 718
Joined: Fri May 04, 2012 6:05 pm
Location: Norfolk

Re: Why are Creative Engineering so ****ing incompetent?

Post by ziggy »

dubberdean wrote:
ziggy wrote:Every time I call them they answer.
Isn't that an absolute expectation from any company with a phone number?
It was in response to comments by others that they have been unable to get through on the phone, was simply saying I have not had that problem
Image

MonkeyPants
SSVC Committee Member
SSVC Committee Member
Posts: 41
Joined: Mon Nov 07, 2011 9:54 am
Location: Stevenage, Herts

Re: Why are Creative Engineering so ****ing incompetent?

Post by MonkeyPants »

I've had the same problem waiting for a complete air ride kit from them. Their system was recommended, but having read the various posts on here I used them against my better judgement. Moral of the story: trust your instinct!
If it's any consolation, the issue around delivery of the Air Ride system is Air Bags, or rather the lack of them. These are "in transit" from the States!.........and have been for the best part of 3 weeks. I did ask Mandy if they were being rowed over and was met with silence.
It really shouldn't be this difficult, particularly as they cash our hard earned quickly enough!

User avatar
markp
SSVC Member
SSVC Member
Posts: 4955
Joined: Wed Jul 20, 2011 9:56 pm
Location: northampton

Re: Why are Creative Engineering so ****ing incompetent?

Post by markp »

its sad to read all this :cry:

Feeling sorry for all you frustrated guys ... :evil: :( ... I used them over 2 years ago and the service was fantastic and quality was fab

I guess business has got more demanding and it's not looking like they are keeping up with the demands .... Sad .....lets hope they switch it on soon and get back into the good books ....... But that's easier said than done ....... Once burt its hard to trust again



I've heard that the new safaris have welded on top hinges ???? anyone get a photo of the welded on top hinge ??

Laters

Mark
Image

viewtopic.php?f=8&p=598598#p598598

If you're going to dive in then make sure it's the deep end ! SIMPLES :D

MonkeyPants
SSVC Committee Member
SSVC Committee Member
Posts: 41
Joined: Mon Nov 07, 2011 9:54 am
Location: Stevenage, Herts

Re: Why are Creative Engineering so ****ing incompetent?

Post by MonkeyPants »

Yes, it's a shame Mark. Mine is a real shaggy dog story, which I'll not bore people with on here.
The real ....... with them is their communication, or lack of it! All they need to do is give their customers an honest "heads up" on what's happening instead of leaving people in the dark or, even worse, telling porkies. At least then they will be able to manage their customers expectations and allow us to manage time frames etc. Most other suppliers seem to be able to do it.
Still, the missing bits are allegedly in transit (although I was told "a couple of weeks" in January) so I should be bouncing along for this years AGM.......or not, as my Bus is on axle stands and has been since the 5th of Jan! Doh!
Keep Smiling,
Brent

kombi niko
Registered user
Posts: 27
Joined: Tue Feb 12, 2013 4:46 am

Re: Why are Creative Engineering so ****ing incompetent?

Post by kombi niko »

If you don't have good customer service then your on borrowed time its that simple, bad new will always travel the fastest.

type21f
SSVC Member
SSVC Member
Posts: 15276
Joined: Tue May 29, 2007 12:55 pm
Location: West Yorkshire

Re: Why are Creative Engineering so ****ing incompetent?

Post by type21f »

Deleted my comment
Last edited by type21f on Sun Mar 15, 2015 5:54 am, edited 1 time in total.
1965 Type21f
Westfalia Hamburg Type155i 003 viewtopic.php?f=8&t=64012
1965 Devon Caravette, L360 L289 Hammock, Tent, M W Pop
Image
Peebles 1964 Devon Caravette Gentlux Pop

gtirron
Registered user
Posts: 73
Joined: Sun Apr 18, 2010 6:06 am

Re: Why are Creative Engineering so ****ing incompetent?

Post by gtirron »

I had the same, ordered safaris 8 weeks later they were delivered. So before I ordered door window frames I contacted to ask delivery time. Was told they were in stock, after many messages 7 weeks later they arrived. Will be the last thing I buy from them.


Sent from my iPhone using Tapatalk

kombi niko
Registered user
Posts: 27
Joined: Tue Feb 12, 2013 4:46 am

Re: Why are Creative Engineering so ****ing incompetent?

Post by kombi niko »

And my CE update is still more stalling tactics, they give us a tracking number with ups and when you log on to check it its just a "label created" comes up no postage address and no activity!! What a joke looks like we are heading down uk consumer affairs now!! 8 months waiting for a product is not acceptable.

Post Reply