Why are Creative Engineering so ****ing incompetent?

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type21f
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Re: Why are Creative Engineering so ****ing incompetent?

Post by type21f » Tue Sep 23, 2014 7:23 pm

Oh I thought it was Create engineering... If you want difficulties in dealing with a company please use Creating Engineering
P>S> I have no affilation with this company
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ourphil
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Re: Why are Creative Engineering so ****ing incompetent?

Post by ourphil » Tue Sep 23, 2014 9:24 pm

I keep calling them and leaving messages and never get a call back :(
This has been since the 4th August 2014 till today 23rd sept 2014. I still haven't made any phone contact with them.


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Re: Why are Creative Engineering so ****ing incompetent?

Post by Gavin m » Wed Nov 12, 2014 11:45 pm

Who would people recomend for safaris
Will be painted and fit buttys seals

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Re: Why are Creative Engineering so ****ing incompetent?

Post by vwJim » Thu Nov 13, 2014 8:53 am

Wolfgang safaris, KK etc sell them.
Supplying quality in house designed items plus parts from SCAT, Kennedy Clutches, CB Performance & FIRETEC. Also fitting service including modifications & mechanical upgrades.


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Re: Why are Creative Engineering so ****ing incompetent?

Post by kombi niko » Fri Mar 06, 2015 1:02 am

I ordered a full air suspension set up back in September last year and still nothing and they charged my ccard. After 20 calls still nothing. Very disappointed!!

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Re: Why are Creative Engineering so ****ing incompetent?

Post by ziggy » Fri Mar 06, 2015 7:10 am

Every time I call them they answer, in fact phoned them this Monday, placed order for spring plates and they arrived on Wednesday, the only time they have never got back to me was when I gave them the wrong number ☺️ They are however very slow in posting out the invoice.
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dubberdean
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Re: Why are Creative Engineering so ****ing incompetent?

Post by dubberdean » Tue Mar 10, 2015 11:55 am

ziggy wrote:Every time I call them they answer.
Isn't that an absolute expectation from any company with a phone number?

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Re: Why are Creative Engineering so ****ing incompetent?

Post by ziggy » Tue Mar 10, 2015 12:02 pm

dubberdean wrote:
ziggy wrote:Every time I call them they answer.
Isn't that an absolute expectation from any company with a phone number?
It was in response to comments by others that they have been unable to get through on the phone, was simply saying I have not had that problem
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Re: Why are Creative Engineering so ****ing incompetent?

Post by MonkeyPants » Tue Mar 10, 2015 9:09 pm

I've had the same problem waiting for a complete air ride kit from them. Their system was recommended, but having read the various posts on here I used them against my better judgement. Moral of the story: trust your instinct!
If it's any consolation, the issue around delivery of the Air Ride system is Air Bags, or rather the lack of them. These are "in transit" from the States!.........and have been for the best part of 3 weeks. I did ask Mandy if they were being rowed over and was met with silence.
It really shouldn't be this difficult, particularly as they cash our hard earned quickly enough!

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Re: Why are Creative Engineering so ****ing incompetent?

Post by markp » Tue Mar 10, 2015 10:57 pm

its sad to read all this :cry:

Feeling sorry for all you frustrated guys ... :evil: :( ... I used them over 2 years ago and the service was fantastic and quality was fab

I guess business has got more demanding and it's not looking like they are keeping up with the demands .... Sad .....lets hope they switch it on soon and get back into the good books ....... But that's easier said than done ....... Once burt its hard to trust again



I've heard that the new safaris have welded on top hinges ???? anyone get a photo of the welded on top hinge ??

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Re: Why are Creative Engineering so ****ing incompetent?

Post by MonkeyPants » Wed Mar 11, 2015 1:26 pm

Yes, it's a shame Mark. Mine is a real shaggy dog story, which I'll not bore people with on here.
The real ....... with them is their communication, or lack of it! All they need to do is give their customers an honest "heads up" on what's happening instead of leaving people in the dark or, even worse, telling porkies. At least then they will be able to manage their customers expectations and allow us to manage time frames etc. Most other suppliers seem to be able to do it.
Still, the missing bits are allegedly in transit (although I was told "a couple of weeks" in January) so I should be bouncing along for this years AGM.......or not, as my Bus is on axle stands and has been since the 5th of Jan! Doh!
Keep Smiling,
Brent


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Re: Why are Creative Engineering so ****ing incompetent?

Post by kombi niko » Sun Mar 15, 2015 12:00 am

If you don't have good customer service then your on borrowed time its that simple, bad new will always travel the fastest.

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Re: Why are Creative Engineering so ****ing incompetent?

Post by type21f » Sun Mar 15, 2015 5:54 am

I do hope everyone will email them this link. .
Good products
Atrocious service


No I have never bought a single thing from them

I was put off from ever buying anything from KK from my own experiences...not once but twice. .
They still owe me money and I will keep talking bad press for KK till they pay me..

Robbers. ..
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Re: Why are Creative Engineering so ****ing incompetent?

Post by gtirron » Sun Mar 15, 2015 6:22 am

I had the same, ordered safaris 8 weeks later they were delivered. So before I ordered door window frames I contacted to ask delivery time. Was told they were in stock, after many messages 7 weeks later they arrived. Will be the last thing I buy from them.


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Re: Why are Creative Engineering so ****ing incompetent?

Post by kombi niko » Thu Apr 16, 2015 12:42 am

And my CE update is still more stalling tactics, they give us a tracking number with ups and when you log on to check it its just a "label created" comes up no postage address and no activity!! What a joke looks like we are heading down uk consumer affairs now!! 8 months waiting for a product is not acceptable.

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