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Herts Insurance - DO NOT USE

Posted: Sat Sep 02, 2017 1:48 pm
by splitscreenbaumann
Well it says for pointless bitching post it here, so i am going to. Hopefully someone will heed my warning and not use them which means i will have saved someone some money and stress.

This company i have to say is Dick Turpin in the form of an insurance company.

I got an insurance for my camper from these guys costing £237, paying monthly about £25. Used for 3 months then sold my camper, of which i expected a cancellation fee. I did not expect a £98 bill and a letter from a debit recovery agency then charging £125!!!

When i spoke to them about it trying to understand the charges the just baffled me with numbers, explaining they were a broker and i had a credit agreement which was outstanding, hence the charges, i still did not understand but i was getting nowhere with the lady on the phone and she start to get irate as i did not understand, sorry that i do not have a math degree!!!

Anyway do not use this shower and if anyone wants to post off the back of this with any recommendations for the future i would welcome to hear a company who is fair and reasonable. Equally if anyone else has had a bad experience be my guest and start bitching on the back of this all you like.

Robbing gets :roll: :knob: :banghead:

Re: Herts Insurance - DO NOT USE

Posted: Sun Sep 03, 2017 6:43 pm
by vwJim
Did you actually inform them the stop the policy? Or did you just cancel the payments?

Seems strange the debt recovery was activated.

Re: Herts Insurance - DO NOT USE

Posted: Sun Sep 03, 2017 8:01 pm
by splitscreenbaumann
I informed them to cancel the policy did not even stop the direct debit. Service was terrible.

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Re: Herts Insurance - DO NOT USE

Posted: Sun Sep 03, 2017 8:45 pm
by vwJim
That's terrible then.

Have you complained to the independent regulators with a copy of the cancellation and costs afterwards?

Sounds like they failed in their system to cancel a policy.